If unfortunately during the opening of your package, jars did not resist the transport and arrived broken, we are sorry. Here is the procedure to follow so that we can refund you as soon as possible. Please send us an email to firstname.lastname@example.org : - The number of your order - 1 photo of the carton as a whole with visible transport label (damaged or not) - 1 picture of the broken pots We will not be able to respond positively to your complaint without these 3 elements.
All our orders are prepared in store, by our jam sellers. There may be times when there are errors in preparation, and we are sorry about that. If this was the case, send us an email to email@example.com with a photo of the non-compliant pots. This will allow us to offer you a refund solution.